The General Manager will oversee the general well being of the business and cater for business development requirements and activities of the business.  The manager will oversee all the management activities of the business such as planning, leading, organising, controlling, coordinating, motivating and directing.  The general manager will handle all the business development aspects of the business and will assist in terms of helping clients with profiling and documentation. He or she will also manage the Internet Café area of the business.

The General Manager will be responsible for the implementation of the business plan. The general manager will play a key role in understanding the customers, minimizing competitor activity by consistently building and maintaining relationships with clients and keeping abreast of changes in the internal and external environment.

The duties of the general manager will also encompass the following:

• Maintaining the smooth operations of the business
• Assisting with the financial budgeting and control
• Ensuring that all computer systems and other property, plant and equipment are well maintained and serviced regularly
• Ensuring that all health and safety concerns are addressed
• Ensuring that all business operations are executed well

The Finance and Administration Officer will be responsible for the keeping of key financial and accounting records. This will encompass invoicing, billing, issuing receipts, processing payments to vendors or suppliers. Essentially all documents resulting from the transactions of the entity will have to be stored by the officer and further analysed. Administration duties will include the professional communication by means of letters, emails, faxes and other media with the clientele of the business. The officer will work hand in hand with the team of the business to ensure that all financial and administration tasks are handled as smoothly as possible. The officer will also assist with attending or receiving clients at the front desk of the business.  The finance and administration officer will assist the General Manager of the business with rendering profiling and documentation services.

• Ensure that transactions are properly recorded
• To update the cash book, general ledger and other accounting books
• To prepare monthly bank reconciliation statements
• Handling debtors and creditors
• To assist with administrative related tasks such as word processing, data processing and much more
• Produce statements for the clients of the business and issue receipts and other documents related to any transactions entered into by the business
• To assist with the preparation of annual financial statements
• Manage the filling of important business documents
• Attend to customers that are making use of the internet services provided by the entity
  

The responsibility of the Network Technician will be to:

In summary the scope of work for the Network Technician will be to analyse computer and network related problems for clients and diagnose the most effective methods aimed at resolving teething and major problems and thereafter implement solutions by means of installations, configurations and troubleshooting.

The Computer Technician will primarily be responsible for the repair and maintenance of computers for clients. Key tasks will include:

• Software installations
• Installation of device controllers or drivers
• Perform computer configurations 
• Perform computer upgrades
• Maintain records of computers due for repairs